Privacy Policy

Last updated: December 2024

Introduction

Exclusivefrlabel ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services.

Data Collection

We collect the following types of personal data:

• Contact Information: Name, email address, phone number, and postal address
• Communication Data: Messages and correspondence you send to us
• Technical Data: IP address, browser type, device information, and website usage data
• Transaction Data: Details about products and services you have purchased from us

Purpose of Processing

We process your personal data for the following purposes:

• To respond to your inquiries and provide customer support
• To process and fulfill your orders
• To communicate with you about our products and services
• To improve our website and user experience
• To comply with legal obligations
• To protect our rights and prevent fraud

Legal Basis

Our processing of your personal data is based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contract Performance: To fulfill our obligations under a contract with you
• Legitimate Interests: To operate our business and improve our services
• Legal Obligations: To comply with applicable laws and regulations

Data Protection Methods

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of data on protected servers
• Access controls limiting data access to authorized personnel only
• Regular security assessments and updates
• Data backup and recovery procedures

Third-Party Services

We may share your personal data with the following third parties:

• Service Providers: Companies that assist us in operating our website and conducting our business
• Payment Processors: To process payments for purchases
• Shipping Companies: To deliver products to you
• Legal Authorities: When required by law or to protect our rights

All third parties are required to maintain appropriate security measures and use your data only for specified purposes.

Your Rights

You have the following rights regarding your personal data:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of processing under certain circumstances
• Data Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the details provided below.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookies Policy.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it.

International Data Transfers

Your personal data is primarily stored and processed in Australia. If we transfer data outside Australia, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Data Security Incidents

In the event of a data security incident that may affect your personal information, we will take appropriate steps to mitigate any potential harm. If the incident poses a significant risk to your rights and freedoms, we will notify you and relevant authorities in accordance with applicable data protection laws.

Our incident response procedures include immediate assessment, containment measures, and notification processes designed to protect your information and comply with legal requirements.

Complaints

If you have concerns about how we handle your personal data, please contact us first using the contact details provided below. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Your continued use of our website after such changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: info@exclusivefrlabel.world
Address: A3/26 Powers Rd, Seven Hills NSW 2147, Australia
Phone: +61296533600