Last updated: December 2024
At Exclusivefrlabel, we want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returns, refunds, and order cancellations.
You may cancel your order within 24 hours of placing it, provided that the order has not yet been processed for shipping. To cancel an order, please contact us immediately using the contact information provided below.
Once an order has been processed and shipped, it cannot be cancelled. In such cases, you may return the product in accordance with our return policy below.
If you cancel an order before it is processed, we will issue a full refund to your original payment method within 5-10 business days.
We accept returns of unused products within 30 days of delivery, provided the following conditions are met:
To initiate a return, please contact us at info@exclusivefrlabel.world with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
Customers are responsible for return shipping costs unless the return is due to:
We recommend using a tracked shipping method when returning products, as we are not responsible for items lost in transit.
Please send returns to:
Exclusivefrlabel Returns
A3/26 Powers Rd
Seven Hills NSW 2147
Australia
Once we receive and inspect your returned product, we will notify you of the status of your refund. If the return is approved, we will process your refund within 10 business days.
Refunds will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund, which can take up to 10 business days after we process it.
The following amounts may be deducted from your refund:
The following items cannot be returned:
If you receive a damaged or defective product, please contact us immediately with photographs of the damage. We will arrange for a replacement or full refund, including return shipping costs.
Please retain the original packaging and all contents until we provide further instructions.
If you receive the wrong item, please contact us immediately. We will arrange for the correct product to be shipped to you at no additional cost, and we will cover the return shipping for the incorrect item.
We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.
Nothing in this Return Policy affects your rights under the Australian Consumer Law. If a product has a major failure, you are entitled to:
A major failure occurs when a product has a problem that would have stopped someone from buying it if they had known about it, is significantly different from its description, is substantially unfit for its normal purpose, or is unsafe.
If you received a product as a gift, you may return it within 30 days of delivery in accordance with our standard return policy. A refund will be issued as store credit or to the original payment method used for the purchase.
Return processing typically takes 5-10 business days from the time we receive your returned item. During peak periods, processing may take longer. We will notify you if there are any delays.
Once your return is approved, we will send you a confirmation email. The refund will then be processed to your original payment method. Please allow additional time for your financial institution to reflect the credit in your account.
In most cases, we do not charge restocking fees for returns that meet our return policy requirements. However, restocking fees may apply in the following situations:
Any applicable restocking fees will be clearly communicated before processing your return.
If you haven't received your refund within the expected timeframe, please check your bank account or credit card statement first. Contact your bank or credit card company, as it may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund, please contact us at the email address below. We will investigate and work to resolve the issue promptly.
If you have questions about returns or need to initiate a return, please contact us:
Email: info@exclusivefrlabel.world
Address: A3/26 Powers Rd, Seven Hills NSW 2147, Australia
Phone: +61296533600
Please include your order number and reason for return in your communication to help us process your request efficiently.